Penny Reynolds of The Call Center School will lead a discussion of the main reasons employees leave (as well as the reasons they list for why they stay) and which of these are actually under management's control. Through a case study exercise, see how to calculate the true cost of turnover in a typical contact center and receive a free spreadsheet for calculating the costs of turnover in your own center. Finally, you'll hear fifteen proven ideas and tips for how to improve motivation and morale to further employee retention. FREE!
Seminar attendees will learn to:
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Association for Women in Computing - Puget Sound
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Seatac, WA 98188
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