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  • CSSP Tele-seminar: Finders Keepers: Proven Strategies to Increase Employee Retention

CSSP Tele-seminar: Finders Keepers: Proven Strategies to Increase Employee Retention

  • 05 Apr 2011
  • 10:00 AM - 11:00 AM
  • 308-344-6400, 1029936#

Penny Reynolds of The Call Center School will lead a discussion of  the main reasons employees leave (as well as the reasons they list for why they stay) and which of these are actually under management's control. Through a case study exercise, see how to calculate the true cost of turnover in a typical contact center and receive a free spreadsheet for calculating the costs of turnover in your own center. Finally, you'll hear fifteen proven ideas and tips for how to improve motivation and morale to further employee retention. FREE!

Seminar attendees will learn to:

  • Calculate the hard and soft costs of turnover to the business.
  • Identify the main reasons employees leave and why they stay.
  • Identify specific actions supervisors can take to improve morale and retention for their teams.
  • Describe the key elements of an effective retention program and motivation program.

For more information, please see CSSP events.

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